1.  Vendor-Set Return Windows

Each vendor sets and discloses their own return window and conditions on their storefront and product listings, since vendors are the seller of record. Review the specific vendor’s return policy before purchasing.

2.  How to Start a Return

For a return, refund, or an issue with an order, contact the vendor directly first using the contact information on their storefront or your order confirmation. Most issues can be resolved directly with the vendor.

3.  Escalating to MelanMark

If a vendor does not respond within a reasonable time, or if the issue cannot be resolved directly, contact MelanMark through the Contact page and we will help mediate.

4.  Damaged or Lost Shipments

For items damaged in transit or shipments that appear lost, contact the vendor first. If the issue is unresolved, contact MelanMark through the Contact page for assistance.

5.  Refund Processing

Approved refunds are processed back to your original payment method through Stripe. Processing times depend on your bank or card issuer once the refund is issued.

6.  Non-Returnable Items

Certain items may be non-returnable for health, safety, or personalization reasons (for example, opened food and beverage items, or made-to-order goods). Vendors must disclose non-returnable categories on the relevant product listing.

7.  Contact

Questions about this policy may be directed through the Contact page.