FAQs
Frequently Asked Questions
Welcome to MelanMark. Whether you’re a first-time visitor, a returning customer, or simply curious about what MelanMark is all about, you’re in the right place. We’ve gathered some of the most common questions to help you get to know how our marketplace works, what to expect when you shop, and how we support Black-owned businesses across the U.S. If you don’t see your question here, feel free to reach out. We’re always happy to help!
Where Black Brands Shine.
About MelanMark
MelanMark is a curated online marketplace exclusively featuring verified Black-owned businesses. Every brand on the platform has been reviewed and confirmed before their store goes live.
Everyone. MelanMark features Black-owned brands, but is open to all shoppers looking to discover quality products and support Black-owned businesses.
Yes. Every vendor on MelanMark is a Black-owned business based in the U.S. No brand is listed without our verification.
Every vendor goes through a manual application and review process. We confirm Black-owned status individually before any store goes live.
No. MelanMark is exclusively for Black-owned businesses based in the U.S. Vendors must apply and be approved before listing products.
Shopping & Orders
Browse the marketplace, add items to your cart, and check out. You can check out as a guest without creating an account.
MelanMark accepts all major credit/debit cards and secure digital payment methods like Apple Pay and Google Pay. All transactions are processed securely.
Yes. You can add products from multiple vendors to a single cart and complete one checkout. Each vendor will fulfill their portion of your order separately.
Yes. You'll receive an order confirmation email once your purchase is complete.
Shipping
Each vendor manages their own shipping. Rates, timelines, and carriers vary by vendor and are shown at checkout before you complete your purchase.
No. MelanMark is a U.S.-based marketplace and vendors ship within the United States only.
Once your order ships, your vendor will provide tracking information. You can also log in to your account to view your order status.
Returns & Refunds
Returns and refunds are handled by the individual vendor. Each vendor's return policy is available on their store page. If a vendor does not have a stated policy, MelanMark's general return policy applies.
Contact the vendor directly through their store page. If you're unable to resolve the issue with the vendor, visit our Contact Us page and we'll step in.
Once a refund is approved, please allow a few business days for the amount to appear in your account.
Accounts
No. You can check out as a guest. An account is automatically created if you opt in during checkout, which lets you track orders and view order history.
Go to melanmark.com/my-account and click "Lost your password?" to reset it.
Supporting Black-Owned Businesses
Leave a review after your purchase, share your favorite vendors (and MelanMark!) with friends and family, and come back to shop again. Visibility and word of mouth make a real difference.
Yes. Send them HERE to learn more and apply.
How can I stay updated?
Newsletter. Stay in the loop on new arrivals, vendor spotlights, and news delivered straight to your inbox.
Follow us for behind-the-scenes stories, new vendor features, and products worth knowing.